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Welcome to Your New and Improved Baltimore Water Service Account

The centralized portal for all DPW Customer online activities.

Activation code: New customers must sign up using their Activation code. Customers can find their 8 character Activation code on the first page of their bill or on the second page of their New Customer Welcome Letter.

For any access issues, please contact Customer Support and Services Division (CSSD)

Telephone: (410) - 396 - 5398

Email: dpw.billing@baltimorecity.gov

In 2024, DPW upgraded its water billing system. To learn more about the latest updates, click here.